IT support technician Explore careers

Additional pay may include profit-sharing, commissions, or bonuses. Factors that can influence your salary in this role include experience, education level, industry, location, and company. IT certifications in support can vary between college courses and apprenticeships. Support engineers often learn on the job and cater services to specific businesses, software, and hardware.

Cybersecurity is one of two fields in IT expected to see the most demand, according to Global Knowledge, an IT professional development company (the other being cloud computing). That said, the world of IT offers a variety of career paths in diverse industries. Develop new skills or strengthen existing ones through educational programs, like a Professional Certificate. Not only can it help you build your skills and enhance your resume, but it can also open up job boards tailored to your search.

Take Other Entry-Level Jobs, If Necessary

Overall, the certification assures that the candidate can install, configure and maintain personal computers, mobile devices, printers, and laptops. It demonstrates both basic technical abilities and troubleshooting skills, things crucial for help desk support. Fortunately, there are a plethora of certifications available in the IT support field. Not only do certifications show your expertise in the field, but they show your commitment to furthering your applicable education.

how to become it help desk

There are always a ton of ways to meet other professionals in the field. Luckily, there are tons (and we mean tons) of certifications regarding IT. As a support worker, you don’t truly need to worry about high-level certifications but can work on the ones related to basic IT knowledge.

Time Management

Anything you can add to your portfolio will help you land a gig, especially if you are deciding to forgo a college education. If you want to get further schooling, you can look for degrees in related roles like information technology, computer science, or network administration. Unfortunately, there isn’t a degree for IT help desks specifically.

  • Nowadays, IT help desk support engineers rely on advanced software in order to speed up the ticketing process.
  • Anything you can add to your portfolio will help you land a gig, especially if you are deciding to forgo a college education.
  • As long as humans strived to create easier tools for daily life, tech careers would continue to grow.
  • An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand.
  • Whether IT help desk roles or engineering careers, there would always be reliable and lucrative jobs.

Many businesses are continuing to expand their operations and need to invest in technology in order to support this growth. The IT help desk job market is expected to continue to be on the rise in the coming years. In general, senior infrastructure engineers hold similar degree levels compared to help desk engineers.

IT support technician

For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set. With experience, you could become a manager or senior IT support technician. Getting started as a help desk professional can be as easy as earning a foundational IT certification.

  • Depending on the company, IT help desk engineers can also work per hour.
  • In the Google IT Support Professional Certificate program, I learned skills to assist customers with end-to-end support, ranging from identifying problems to troubleshooting and debugging.
  • In fact, a person with IT experience and no customer service work may often be overlooked for candidates with little IT experience and tons of customer service work.
  • Also, the job deals with communicating with both upset and irate customers.

Whether you are a fresh face or a veteran in the IT world, you need to meet useful acquaintances. Our courses can be adapted to meet your individual project or business requirements regardless of scope. You can gain the qualifications you need to become a help desk technician with the following walkthrough. The Find a job service can help you with your search for jobs and send alerts when new jobs become available. You can find out more about working in IT support from techskills and The Chartered Institute for IT.

How to Become a Help Desk Engineer

Non-tech IT jobs are also growing faster than tech-sector IT jobs by over 50 percent—meaning that that gap is on trend to widen [1]. Plus, IT skills are needed in places like hospitals, help desk engineer local governments, banks, and universities in smaller cities across the country. You can work in computer support, cybersecurity, data, cloud computing, and other areas.

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